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Frequently Asked Questions

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    Is it safe to buy a diamond over the internet from McGiverns?

    • We are a not an internet company, we are a brick and mortar, family owned business that has been in the same location for over 30 years. Please note the A+ Better Business Bureau seal on every page of our site, you can verify with them we have had no problems. Also, feel free to contact the Perrysburg Area Chamber of Commerce or our numerous online reviews. If you pay via major credit card, you are protected by the issuing bank against virtually all types of fraud.
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    Why are you so much cheaper than my local jewelry store?

    • McGiverns is primarily wholesale. We sell to other dealers, other wholesalers, as well as direct to the public. Because of our extremely high volume, and low cost of doing business over the internet, we can pass these saving along to you.
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    Are your diamonds enhanced or treated in any way?

    • McGivern does not sell treated or enhanced diamonds. They are 100% natural. It is illegal to sell these diamonds without full disclosure.
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    Do you charge sales tax?

    • Unless your order is shipped to an Ohio address, we do not collect sales tax. Like any other mail order company, we are only obligated to collect sales tax for the state where we have a location. We are confident that you will voluntarily pay the appropriate sales tax to your state government if due.
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    Why is a GIA diamond grading report so important?

    • Allow us to explain about certificates. The simple fact is all jewelers cannot sell the same diamond for the best price, but they still must make it appear that way. Thus many other certificates exist that are far from accurate, and it appears you are getting the same grade diamond, for much less money. In the end, the real question is, just because some certificate states the diamond is a certain grade, will GIA agree? Most likely not, thus these other certificates can be discounted quite substantially, depending on how inaccurate they are. Nothing wrong with buying a certified stone that is not GIA, as long as you understand this, and pay accordingly. It is also ESSENTIAL that you get the original certificate with the diamond, not at a later date.
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    How can I pay for the purchase?

    • We accept Mastercard, Visa, Discover, American Express, as well as bank wire transfers. Please notice on the diamonds it is 2.50% cheaper to pay via bank wire. We have to pay the bank this percentage to accept the credit card, by using bank wire, we can pass the savings along.
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    Do you offer financing?

    • We offer Bill Me Later financing via Paypal. They normally offer a 6 months same as cash option, as well as longer term payment plans. Paypals' offerings vary. Check the Paypal site for current options. To use this Bill Me Later option, just add the items to your cart, and check out using the Paypal option.
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    How do I send a bank wire?

    • A bank wire is a direct transfer of funds from your account to ours. You usually must visit a branch to sign an authorization, and the charge is normally about $15. You simply provide your bank with our routing and account information, and the transaction is normally done within an hour or two.
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    Are items returnable if not satisfied?

    • At McGivern Diamonds, our policy is to give a 100% refund if not satisfied for any reason, with the exception of shipping costs. The merchandise must be postmarked within (7) days of receipt, and returned in original condition, along with any associated certificates. If you choose to return any items, just call or email us to inform us of the return. It's that simple! If you need more time than the (7) days, in most cases we are happy to extend this policy, just request this when ordering.
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    How do you ship, and how quickly?

    • We normally send in stock items with 24 hours. We send Fed Ex with insurance, and cost is $35. On items under $2,000, we also have a Fed Ex 2 day option for $15.
      We normally send in stock items with 24 hours. Delivery time is specified on all items. We send most items Fed Ex with insurance, If the order is under $500, or to a P.O. Box or APO address, we will then ship via Post Office. Shipping is FREE to all U.S. addresses.
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    How do I ship back to you?

    • Ship only via U.S. Post Office Registered Mail with insurance. This is the safest and best way to send. It is not overnight, time is usually 2-4 days.
      We offer FREE SHIPPING on returns, as long as you are shipping from a U.S. address. Just contact us within the return time, and we will email a fully insured return label, with shipping instructions. The free return is limited to to (1) return per customer. This procedure must be followed for the free return.
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    Do you set the loose diamonds, and can you size the rings?

    • We have over 1,000 photos in our online catalog of rings. If you purchase diamond and ring from us, setting and sizing is done no charge.
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    Are 14K rings available in platinum, and vice versa?

    • Regardless of how they are shown or priced, virtually all items are available in 14K yellow or white, 18K yellow, or platinum.
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    What are the advantage and disadvantages of white gold versus platinum?

    • Platinum is generally more expensive, about $400 more per ring than white gold. It is more durable in that it will not wear out as quickly as white gold, however platinum will actually bend and scratch a bit easier. Platinum will keep its steely white color forever, where white gold will tend to "yellow" a bit. Platinum will also have more of a matte finish, and white gold a bit more of a shine.
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    What is an ideal diamond cut, and how important is this?

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    Do you ship internationally?

    • We ship to most counties, however please email to confirm this and to get shipping rates. Most range from $75 to $125 via Fed Ex. Please note you are responsible for any import duty/tax, which I would verify with a local customs official. Any import charges must be paid by you to customs upon arrival of the or they will not release the package.
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    Do you offer any long term warranties?

    • As we are primarily wholesale, and are not in a position to inspect the items on a regular basis, and thus do not offer long term warranties. We suggest covering the items via Lavalier Insurance, whom we have found has the best customer service and rate. You can also cover items on your homeowners or renters insurance. In most cases they insure against loss, theft, damage, etc.
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    Do you offer insurance?

    • We suggest covering the items through Lavalier Jewelry Insurance - you can get a quote online right through our website. You can also purchase from your homeowners or renters insurance. We recommend Lavalier Jewelry Insurance, as they generally offer more complete coverage, at a better rate.
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    Do you do appraisals?

    • We have gemologists (GIA) on staff, and offer insurance appraisals at no charge on items puchased from us. Just request this when ordering.
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    Do you offer upgrades?

    • We are always happy to take your diamond in trade, however again, as we are primarily wholesale, full value is not guaranteed. Every stone is different, but in most cases you can expect around 80% of value.
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    Do you offer trade ins, or buy diamonds?

    • We only accept GIA certifed stones. Fax a GIA cert copy to us at (419) 874-8431. You MUST include a note stating you want a trade in price, or a buy price, and include your email address. We will email a quote promptly.
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    Where are you located, and can we come see the diamonds?

    • As for coming in to our store, prices listed are internet only. As I am sure you can understand, we cannot afford to offer retail service, and give internet prices. We are more than happy to help as much as we can over the phone or via email, however if you feel more comfortable spending some time with a jeweler, and looking over a selection of stones, I would suggest a local jeweler, as the prices in our retail store are significantly higher, due to the higher cost of doing business this way. If you just want to make a quick trip in to pick up the stone, that is welcome at the internet price, however an appointment is a must, and you will be charged sales tax. Also, if you would like to narrow your choice to 1 or 2 stones, and would like to come in, again, this is fine. Keep in mind the diamonds are kept in a safety deposit box, and the rings are all made to order - we do not have a sample line on display. At any given time we only have 50 to 100 rings on display.
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    What is your policy on conflict diamonds?

    • McGiverns is in strict complaince with the United Nations Kimberly Process - this assures that conflict diamonds cannot come into the United States. The diamonds we sell have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. McGivern Diamonds hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.